Clear rules for cancellations and refunds.

Subscription plans can be cancelled through the billing portal. When a subscription is cancelled, access continues until the end of the current paid period unless Stripe indicates otherwise.

As a default policy, charges already billed for a period that has started are not automatically refunded. If a charge was accidental, duplicated, or caused by a verified service failure, contact support and the case will be reviewed individually.

The one-time fix product is intended for customers who want a repaired signature and a limited hosting window without an ongoing subscription. Once the repaired file has been delivered, refunds are generally not automatic unless the service failed to provide the promised output.

Email support@sigfix.uk with your account email, the charge date, and a short explanation of the issue. Include any relevant screenshots or billing details if helpful.