Support
Get help fast if your signature, billing, or hosting needs attention.
SigFix is designed to be simple, but when something goes wrong you should know exactly where to go and what to include. This page is the customer-facing support policy and first-response guide.
What we can help with
- checkout, billing, renewals, cancellations, and payment failures
- broken signature installs in Apple Mail
- hosted image issues or expired hosting
- download or activation problems after purchase
- account access and password reset issues
Fastest way to get support
Send an email to support@sigfix.uk from the same email address you use for your SigFix account.
To speed things up, include:
- your SigFix account email
- your signature name or signature URL
- what you were trying to do
- the exact error message if you saw one
- a screenshot if the problem is visual
Self-serve links
- Dashboard to manage signatures
- Billing to review plan status
- Settings to update your profile or delete your account
- Reset password if you are locked out